At Godealz, we strive to ensure complete customer satisfaction. However, if a product does not meet your expectations, we offer a structured and transparent Returns & Refunds Policy to facilitate a seamless resolution.

Return Eligibility & Guidelines

Customers may initiate a return request within 48 hours of receiving the order. To qualify for a return, the following conditions must be met:

The item must be unused, undamaged, and returned in its original packaging.

All tags, invoices, and packaging must remain intact.

We advise retaining the original packaging until you are fully satisfied with your purchase.

Process for Initiating a Return

To request a return, customers may proceed with one of the following options:

Email Request: Send a request to ciphersprintinnovations@gmail.com within 48 hours of delivery. Our support team will guide you through the process.

Online Submission: Log in to your account on our website and select the return option.

Upon receiving your request, our team will verify the details and assist in completing the return procedure efficiently.

Refund Policy & Processing Time

Once the returned product has been received and inspected to ensure compliance with our return criteria, the refund will be processed within 5 to 7 business days. The amount will be credited to the original payment method used at the time of purchase.

Please note that refunds are applicable only for products that meet our return conditions. Items exhibiting damage, wear, or misuse will not be eligible for a refund.

Non-Returnable & Non-Refundable Items

For reasons related to hygiene, safety, and product integrity, certain items are non-returnable and non-refundable. These include:

Innerwear & Lingerie – Due to hygiene concerns, returns are not accepted.

Swimwear & Activewear – Items that come in direct contact with the skin are non-returnable.

Customized & Personalized Products – Made-to-order items are not eligible for returns or refunds.

Clearance & Sale Items – Products purchased at a discount or during a clearance sale are final sale and non-returnable.

Customer Support Assistance

For any queries or assistance regarding our Returns & Refunds Policy, please reach out to our customer support team at ciphersprintinnovations@gmail.com. Our team is available to provide prompt support and address any concerns.